Returns are accepted for sales made through our online shop.
Last Updated On 07-Jul-2022
Returns and Refund Policy for sales made through https://www.clepsydrawatches.com , with website name Clepsydra Watches.
Terms of Return and Refund policy:
- Return Period: 14 calendar days after customer receives item.
- It is the customer's responsibility to pay the return shipping fee.
- Customer must make sure the item(s) will be safely packed for return.
- Item must be returned in its original package along with Guarantee card & Instructions.
- Product must not be used or damaged.
- State of watch during return: Unworn, unused, unscratched.
- Product must have the receipt.
- Process for return: Email us at info@clepsydrawatches.com
- Process of refund: Upon receival and inspection of the product, the whole invoiced sum will be refunded to your account from where the payment was made.
We reserve the right to decline a return of item, if:
- Item is scratched and/or has been used.
- Item has been worn.
- Item is not returned in its original package along with its Guarantee card and payment receipt.
- Item is returned after the return period has expired.
Claims and Repairs during the 2-years Guarantee Period:
- The Manufacturer's Guarantee Card (supplied during purchase), must be presented for any Under Guarantee claims. (All watches sold by us, are accompanied by the Manufacturer's Guarantee Card.)
- The Guarantee covers issues related to the working of the watch.
- The Guarantee does not cover the battery, strap, broken/damaged/scratched case parts such as Glass or Crown, or misuse of the watch in conditions beyond the watch's specifications.
Contact details:
Clepsydra Watches Ltd
Stasandrou 18 b'
1060 - Nicosia
+357 22767404
info@clepsydrawatches.com