Return & Refund policy

Returns are accepted for sales made through our online shop.

Last Updated On 07-Jul-2022

Returns and Refund Policy for sales made through https://www.clepsydrawatches.com , with website name Clepsydra Watches.

Terms of Return and Refund policy:

Return Period: 14 calendar days after customer receives item.
It is the customer's responsibility to pay the return shipping fee.
Customer must make sure the item(s) will be safely packed for return.
Item must be returned in its original package along with Guarantee card & Instructions.
Product must not be used or damaged.
State of watch during return: Unworn, unused, unscratched.
Product must have the receipt.
Process for return: Email us at info@clepsydrawatches.com
Process of refund: Upon receival and inspection of the product, the whole invoiced sum will be refunded to your account from where the payment was made.

We reserve the right to decline a return of item, if:

Item is scratched and/or has been used.
Item has been worn.
Item is not returned in its original package along with its Guarantee card and payment receipt.
Item is returned after the return period has expired.

Claims and Repairs during the 2-years Guarantee Period:

The Manufacturer's Guarantee Card (supplied during purchase), must be presented for any Under Guarantee claims. (All watches sold by us, are accompanied by the Manufacturer's Guarantee Card.)
The Guarantee covers issues related to the working of the watch.
The Guarantee does not cover the battery, strap, broken/damaged/scratched case parts such as Glass or Crown, or misuse of the watch in conditions beyond the watch's specifications.

Contact details:

Clepsydra Watches Ltd

Stasandrou 18 b'

1060 - Nicosia

+357 22767404